Our referral program is designed to make it easy for existing customers to introduce friends and family to ALTURSULAADAMS LLC while giving both customers an opportunity to receive a promotional benefit. Below you can find answers to common questions about eligibility, referral links, rewards, and other program requirements.
How does the referral program work?
Customers can share their personal referral link with friends or family members. When a person who has not previously purchased from ALTURSULAADAMS LLC uses the referral link and completes an eligible first purchase, the new customer may receive a $20 gift toward that order. The customer who made the referral may also receive a $20 reward after the qualifying purchase has been completed and meets the applicable program requirements.
Where can I find my referral link?
To access your referral link, sign in to your ALTURSULAADAMS LLC account and open the referral section. Your individual referral link should be available there for you to copy. You can then send the link through email, text messages, social media, or another communication method.
How do I invite someone to join?
Copy your personal referral link and share it with someone who may be interested in ALTURSULAADAMS LLC products. The recipient should open the link and follow the instructions provided. They may be asked to enter an email address before receiving the available introductory offer. The promotional benefit should then be applied according to the instructions during their first eligible checkout.
How many people can I refer?
Customers may generally invite multiple friends and family members. There is no standard limit on the number of successful referrals unless specific campaign terms state otherwise. Each referral must independently satisfy the eligibility requirements before a reward can be issued.
How does the new customer receive the $20 offer?
After opening a valid referral link, an eligible new customer can claim the promotional offer provided through the referral program. The offer is intended for the customer’s first qualifying purchase and must be applied during checkout according to the terms associated with the promotion.
Can I refer someone who has already purchased from ALTURSULAADAMS LLC?
No. Referral rewards are intended for people who are genuinely new to ALTURSULAADAMS LLC. If the person being referred has previously placed an order, they may not qualify for the new-customer promotion or the corresponding referral reward.
What happens if my friend places an order without using my referral link?
The referral offer generally needs to be activated through the appropriate referral link before the new customer completes their purchase. If the order has already been submitted without the referral being properly connected, the promotional discount may not be added afterward. We recommend confirming that the referral offer is active before completing checkout.
Can I use my own referral link?
No. Personal referral links are intended for introducing new customers and cannot normally be used by the account owner to generate a self-referral reward. This helps keep the program focused on genuine customer introductions.
How will I know if someone successfully completes a referral?
When a qualifying referral is completed, the referring customer may receive an email notification confirming the successful referral. Account information and referral statistics may also be available through the referral section of the customer’s account.
When is my referral reward issued?
The referring customer’s reward is generally made available after the new customer’s qualifying first order has been successfully completed and reaches the required status. If the order is later cancelled, refunded, returned, or otherwise becomes ineligible, the associated referral reward may be removed or cancelled.
How can I view my referral activity?
Customers can review referral information through the referral area of their account. Depending on the available account features, you may be able to enter your name and email address and access referral statistics. These details can help you understand which invitations have been successful and whether rewards have been issued.
What should I do if my referral link does not work?
If your referral link is not functioning correctly, first return to your account and copy the most recent link directly from the referral section. Avoid using an outdated or manually modified link. If the problem continues, contact ALTURSULAADAMS LLC customer support so our team can review the issue and provide assistance.
Why might a referral not qualify for a reward?
Several circumstances can make a referral ineligible. The referred customer may have previously placed an order, the purchase may not satisfy applicable promotional requirements, certain products may be excluded, a required minimum order value may not have been reached, or the transaction may have been identified by our verification systems as unusual or inconsistent with the program rules.
What if I believe my referral was incorrectly rejected?
If you believe a qualifying referral was not properly credited, please contact our customer support team. We can review the relevant referral and order information and determine whether the transaction meets the program requirements. Providing accurate account or order details can help us investigate the matter more efficiently.
Do referral rewards expire?
Referral promotions, discount codes, and rewards may have expiration dates. The applicable expiration period can depend on the specific referral campaign or offer. Customers should review the terms provided with their reward and use it before the stated expiration date. Expired promotional benefits may no longer be available for use.
Can referral rewards be combined with other promotions?
Referral offers may be subject to restrictions regarding other discounts, promotional codes, products, or order conditions. The specific terms displayed when the referral offer is issued will determine whether it can be combined with another promotion.
ALTURSULAADAMS LLC may update, modify, suspend, or end the referral program or individual promotional offers when necessary. Program eligibility, reward amounts, qualifying conditions, and expiration periods may vary by campaign. Customers should review the current terms associated with their referral offer before completing a purchase.
For additional questions regarding referral links, promotional gifts, reward eligibility, or account assistance, please contact ALTURSULAADAMS LLC at altursulaadams@gmail.com.
ALTURSULAADAMS LLC
1721 W79TH WAY DENVER, CO 80221