At ALTURSULAADAMS LLC, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we offer a straightforward return and refund process for eligible items. This policy explains the conditions, timeframes, and procedures that apply when requesting a return, exchange, or refund.
Return Eligibility
Customers may request a return within 30 days of receiving their order. To qualify, products must be unused, unworn, and in their original condition. Items should be returned with their original packaging, labels, accessories, and any other materials included with the original shipment.
Products that show signs of wear, washing, alteration, damage caused by improper use, or accidental damage may not be eligible for a return. For health, hygiene, or safety reasons, certain products may also be excluded from our return program.
We recommend inspecting your order as soon as it arrives. If you receive an incorrect, damaged, or defective product, please contact us promptly so that we can review the issue and determine the appropriate solution.
How to Request a Return
Before sending an item back, please contact ALTURSULAADAMS LLC at altursulaadams@gmail.com. Include your order number, the name of the product you would like to return, and a brief explanation of the reason for your request. If the item arrived damaged or defective, please include clear photographs when possible.
Our customer service team will review your request and provide return instructions if the product qualifies. Please do not send merchandise to an address that has not been provided or confirmed by our customer service team.
Return Shipping
Unless an item is defective, damaged during delivery, or incorrectly shipped by ALTURSULAADAMS LLC, the customer may be responsible for the cost of return shipping.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or otherwise required by applicable law.
Customers are responsible for ensuring that returned packages are securely packed. We recommend using a trackable shipping service and retaining proof of shipment until the return has been fully processed. ALTURSULAADAMS LLC cannot be responsible for returned packages that are lost or damaged while being transported to us.
Refund Process
Once your returned product has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed using the original payment method whenever possible.
After the refund has been issued, the time required for the funds to appear in your account may vary depending on your payment provider, bank, or financial institution. Processing times outside the control of ALTURSULAADAMS LLC may result in additional delays.
If only part of an order is returned, the refund will generally apply only to the eligible returned products and any applicable adjustments.
Refunds for promotional purchases may be subject to the terms of the promotion. If a discount was applied to an order, the refunded amount may reflect the actual amount paid for the returned item rather than the original full retail price.
Damaged or Defective Products
If your product arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible at altursulaadams@gmail.com.
Please provide your order number and, when appropriate, photographs showing the condition of the product and packaging. After reviewing the information, we may offer a replacement, refund, store credit, or another appropriate resolution depending on the circumstances.
Incorrect Items
If you receive an item that differs from the product you ordered, please contact ALTURSULAADAMS LLC before returning the product. We will review the order information and provide instructions for correcting the issue.
Exchanges
If you would like to exchange an eligible product for another size, color, or available item, please contact our customer service team. Exchanges may depend on product availability. If the requested replacement is unavailable, we may provide another appropriate option, such as a refund for the eligible returned item.
Items Not Eligible for Return
Certain products may be excluded from returns because of their condition, hygiene requirements, customized characteristics, final-sale status, or other applicable restrictions. Products that have been used, altered, washed, damaged through improper handling, or returned without the required original components may also be refused.
If an item is marked as final sale or otherwise identified as non-returnable at the time of purchase, it may not qualify for a refund unless the product is defective, damaged, incorrectly supplied, or applicable law provides otherwise.
Late or Missing Refunds
If you have been notified that a refund has been processed but the funds have not yet appeared in your account, first check your original payment account and contact your bank or payment provider. Financial institutions may require additional processing time.
If you have completed these steps and still cannot locate the refund, please contact ALTURSULAADAMS LLC at altursulaadams@gmail.com so we can help review the transaction.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.
Once an order has been shipped, it may no longer be possible to cancel it. In that situation, the customer may need to follow the standard return procedure after receiving the package.
Non-Returnable Shipping and Handling Charges
Unless otherwise stated or required by applicable law, original shipping and handling charges are not refundable. If an incorrect product, damaged shipment, or confirmed product defect is caused by ALTURSULAADAMS LLC, we will work with the customer to determine the appropriate resolution.
Return Inspection
All returned products are subject to inspection after arrival. A return may be rejected or a refund may be reduced if the product does not meet the conditions described in this policy.
We encourage customers to package returned merchandise carefully and include all original components. Keeping the product in its original condition helps us process the return efficiently.
Policy Updates
ALTURSULAADAMS LLC may update this Refund and Returns Policy when necessary to reflect changes in our services, operations, or applicable requirements. The latest version of this policy will apply to purchases made after the updated policy becomes effective.
Contact Us
If you have questions about returns, refunds, exchanges, damaged products, or any other order-related matter, please contact our customer service team.
Email: altursulaadams@gmail.com
ALTURSULAADAMS LLC
1721 W79TH WAY DENVER, CO 80221